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This policy explains exactly what personal data i33 collects when you use our platform, how that data is stored, and what choices you have over it. Every section covers a real step in our data handling — from the moment you open an account through to how we process payment records linked to DuitNow, FPX and Boost.
When you register with i33 and use our platform, we collect the information needed to operate your account and process your transactions. This includes your name, contact details, login credentials and payment reference data generated through DuitNow transfers, FPX bank-direct sessions and Boost wallet top-ups. We do not store your full bank credentials — those remain within your chosen payment provider's system. What we retain is the transaction reference, timestamp and amount, so your account wallet history stays accurate and traceable at any point. We also collect device and session data — browser type, access timestamps and IP region — to maintain account security and detect unusual login behaviour. This data is not sold to third parties. Where we work with third-party service providers such as payment processors and hosting infrastructure, those partners handle only the data strictly required for the service they provide, under contractual data-handling obligations. The scope of this policy covers your use of i33's platform where access is permitted under local law and in eligible regions. Data handling practices may be updated; the current version of this policy is always the one shown on this page.
This policy draws a clear line between what we govern directly and what falls under a third party's own terms. Knowing this helps you direct any question to the right place — whether that's our support team or your payment provider.
Everything that happens inside your i33 account — registration data, login history, session activity and account wallet records — falls fully within this policy. We control and secure this data directly.
When you fund your account through DuitNow, FPX or Boost, i33 records the reference, amount and timestamp. The payment gateway and your bank or e-wallet provider each apply their own data policies to the portions they process.
Game content delivered through our platform — from studios like Pragmatic Play, PG Soft and Habanero — is governed by this policy in terms of how your play history is stored. The studios themselves do not receive your personal account data.
Links or integrations pointing outside i33 — such as your mobile banking app or e-wallet provider — are not covered by this policy. Review the privacy terms of any external service you connect to when completing a payment.
Your account data does not sit beyond reach. Several practical actions are available to you at any time, and most can be started directly from within the account dashboard after login. If you notice incorrect personal details — a misspelled name or an outdated contact number — you can submit a correction request through the account settings page, where the relevant fields and instructions are displayed. To review the transaction records associated with your DuitNow, FPX or Boost payments, the full history is visible in your wallet section without contacting support. Where a data question goes beyond what the account dashboard covers, our support team handles written requests. Response handling depends on the nature of the request and any verification steps required to confirm account ownership before changes are made. Availability of certain data rights may depend on local law and applicable regulations in your region.
Your full payment and session history is in the wallet and account sections after login. Check DuitNow, FPX and Boost transactions there without raising a separate request.
Personal details that need updating — contact number, email address — can be changed through account settings. Follow the fields and verification steps shown on that page.
For anything not handled in the dashboard, write to our support team with your registered account details. We will confirm your identity before discussing or changing any account data.
Requests to close an account and remove associated data can be submitted in writing to our support team. Processing timelines and scope depend on applicable local law and any outstanding account obligations.
For any question about how your data is handled — whether it concerns your account details, a payment record from DuitNow or FPX, or a request to review stored information — these are the contact paths available. Use the channel that suits your question best. Written requests submitted through the account support form create a reference record, which is useful if the matter needs follow-up.
Submit a written privacy or data request directly from your account dashboard. This creates a trackable reference for your query and is the recommended path for data correction or removal requests.
For faster clarification on what data your account holds or how a specific payment record is stored, live chat connects you to our support team without leaving the platform.
Formal written requests — including account data reviews and deletion requests — can be sent by email. Include your registered account identifier so the team can verify ownership before responding.
Data protection at i33 is not just a policy document — it shapes how the platform is built and how account information moves through it. Payment references from DuitNow, FPX and Boost are stored in your account wallet with access controls that require authenticated login. Session cookies keep your account state during a visit and expire when the session ends; persistent preference cookies may be set with your consent, and their current state is shown in your account settings. If you have questions about cookie settings, the account dashboard is where to review and adjust them.
Access to your account data requires authenticated login. Unusual login attempts from unrecognised regions trigger additional verification steps, which are shown in the account security section of your dashboard.
Account and payment records are retained for the period required under applicable obligations. After that period, data is either removed or anonymised. The current retention scope applicable to your account is described in the data section of account settings.
Session cookies are necessary for the platform to function correctly and expire at the end of each visit. Non-essential cookies are set only with your consent. Review or change cookie preferences at any time through the settings shown in your account.
Payment processors handling DuitNow, FPX and Boost transactions operate under their own privacy frameworks and receive only the data their role requires. Game studios such as Pragmatic Play and PG Soft do not receive your personal account identifiers.
These are the questions our support team receives most often about data, account records and privacy choices. If the answer points to your account dashboard, that is deliberate — most of these steps are available without contacting support at all.
Registration collects your name, contact details and login credentials. Once active, your account also logs session timestamps, device region data and payment references from DuitNow, FPX or Boost transactions. We do not store your full bank or e-wallet login details.
The wallet and account sections of the dashboard display your payment history, session log and account details after login. For a broader data record not visible in the dashboard, submit a written request through the account support form with your registered account identifier.
When a DuitNow transfer or FPX payment completes, i33 records the transaction reference, amount and timestamp in your account wallet. The actual payment processing happens through the respective provider's system, which applies its own privacy terms to the data it handles.
Game studios supply content to the platform and do not receive your personal account data or payment details. Play history is stored within your account on i33's platform. Studios handle game mechanics; they do not access your identity or wallet records.
Account settings after login show the fields available for self-correction, including contact number and email address. Follow the verification steps displayed on that page. For details that require team review, use the support form and include your account identifier.
Write to our support team by email or through the account support form, including your registered account details. Account closure and data removal timelines depend on applicable local law and any outstanding obligations on the account at the time of the request.