Slots / Mobile
These terms set out how your i33 account works, what we expect from you, and what you can expect from us. Whether you're funding through DuitNow, FPX or Boost, the same rules apply across every transaction and every session. Access is available where local law permits.
By accessing i33 and using any part of the platform — the lobby, your wallet, the cashier, or any game session — you are agreeing to these terms. They form the working agreement between you and us. We update them when our services change, and the version shown on this page is the one currently in effect. If we make a material change, we'll make the updated terms available before they take effect. Continuing to use your account after that point means you accept the revised version. These terms apply regardless of which payment channel you use. A DuitNow transfer, an FPX bank-direct deposit, or a Boost wallet top-up is each subject to the same account rules. Transaction records tied to those payments are part of your account history. We retain those records in line with our data-handling practices described further down this page. If anything in these terms conflicts with a specific promotion, the promotion's own stated conditions take precedence for that event only. Otherwise these terms govern. Questions about a specific clause can be sent to our support team — contact paths are in the Support section below.
Not everything you encounter on i33 falls under these terms in the same way. Understanding the boundaries helps you know where to look when a question comes up.
Login credentials, session management, and account-level actions — including wallet funding via DuitNow, FPX or Boost — are fully within the scope of these terms. Any access restriction or suspension decision is governed here.
All deposits, withdrawals and fund movements recorded in your account history fall under these terms. The record shown in your account dashboard is the authoritative source for any transaction query you raise with support.
Game titles, lobby displays, and promotional banners are published by i33. Their availability and presentation are covered here, though game mechanics are governed by the respective content studio's rules as shown inside each game.
External payment processors, bank networks, and e-wallet providers operate under their own terms. When you complete a DuitNow or FPX transfer, that payment leg is handled by the respective provider. We are not responsible for their separate policies.
These terms are not only obligations — they also give you clear paths to act on your account. You can request a full view of the transaction history tied to your wallet at any time by logging in and checking the transaction log in your account dashboard. If any personal detail on file is incorrect — name, contact number, preferred payment channel — you can update it through the account settings page or by contacting support directly. Raising a formal question about how a rule was applied to your account follows a straightforward process: submit the query through our support channel with your account ID and the date of the transaction or event in question. Our team reviews each submission against the account record. We aim to respond within a reasonable timeframe, and the outcome is communicated back through the same channel you used to contact us.
Your full transaction log — covering DuitNow, FPX and Boost deposits — is accessible after login. Check the transaction section of your account dashboard for the current state.
Head to account settings to update your registered name, phone number or linked payment method. Changes take effect once verified through the process shown on that page.
Submit questions about how a specific rule was applied by contacting support with your account ID and the relevant date. We handle each case against the actual account record.
For anything not resolved through account settings, reach our support team using the live chat or email paths listed in the Support section of this page.
If a clause is unclear or you want to flag something specific to your account, here are the three ways to get through to us.
Open the chat widget from any page on i33. Have your account ID and the relevant transaction date ready — it helps us pull the right record straight away.
For written queries or anything that needs a paper trail, email our support address. Include your account ID, the date of the event in question, and a brief description of what you'd like reviewed.
Many policy-related questions — transaction history, account status, linked payment methods — are answered directly inside your account dashboard after login. Check there first before escalating.
We handle your account data with a clear set of practices, and these terms give you visibility into each one.
Personal information you provide at registration and during account use is held for the purpose of running your account. We do not sell it. The categories of data we hold and the basis for holding it are detailed in our Privacy Policy, linked in the site footer.
We use cookies to keep your session running and to understand how the lobby is used. You can manage cookie preferences through your browser settings. Turning off functional cookies may affect how your account session behaves.
Your account is protected by the login credentials you set. Do not share your password. If you suspect your account has been accessed without your knowledge, contact support immediately using the live chat path — we can review the session log tied to your account.
Transaction records are kept for a period consistent with applicable requirements. To request a correction to data we hold about you, or to ask a question about our retention practice, contact support with your account ID. We respond through the same channel.
Straight answers to what our members ask most often about how these terms work.
Yes. Every deposit or withdrawal processed through DuitNow, FPX or Boost is subject to these account terms. The payment provider handles the transfer leg under their own terms, but once funds reach your i33 wallet, these terms govern what happens from that point.
The version of the terms in effect at any given time is the one published on this page. For a specific event, check your transaction log in the account dashboard — the date and amount are recorded there. If you need to raise a dispute about a past transaction, contact support with that date.
We update terms when our services change and make the new version available before it takes effect for material changes. Continuing to use your account after the effective date of any update means you accept the revised terms. We do not apply changes retroactively to completed transactions.
An account suspension is communicated to the registered contact on the account. The reason is based on the terms in this document. You can submit a query to our support team with your account ID to ask for a review. We handle each case against the account record.
Go to account settings after login and update the relevant field — name, phone number or linked payment method. The process and verification steps are shown on that page. If the change requires manual review, our support team handles it via live chat or email.
We do not sell personal data. Payment processors like DuitNow and FPX receive only what is needed to complete a transaction. Full details on what we share, with whom, and on what basis are in the Privacy Policy linked in the site footer.