Slots / Mobile
These terms set out how i33 operates your account, handles transactions made through DuitNow, FPX and Boost, and defines what falls within the scope of this policy. Access to our platform depends on local law and is available only where local law permits.
The terms on this page apply to every account registered at i33 and to all activity conducted through it — including deposits processed via DuitNow, FPX bank-direct transfers and Boost wallet top-ups. By accessing your account, you confirm that you have read and understood these terms. Where a transaction is in progress, the version of these terms active at the time of that transaction applies. We may update these terms when required by changes in applicable law or platform operation. When a material change occurs, we will post a notice on the account dashboard before the change takes effect — so checking your dashboard after login keeps you current without relying on email alone. These terms do not override any legal obligation under Malaysian law that may apply to your use of the platform. If a provision conflicts with applicable local regulation, the local requirement prevails for as long as it remains in force. Questions about a specific provision can be raised through our support channel, and we will respond with reference to the relevant section of these terms. Nothing here is intended as legal advice directed at individual circumstances.
Understanding which parts of your i33 experience this policy governs — and which parts sit outside it — saves time when something needs to be checked or disputed. The table below draws the line clearly across four areas.
Login, registration, account settings and wallet balances are fully within this policy. If access is restricted in your region, that restriction arises from local law rather than from a discretionary platform decision.
Deposits and withdrawals processed through DuitNow, FPX and Boost are covered here. The payment provider's own terms also apply alongside ours; where they differ, both sets of obligations stand.
Game rules, odds presentation and promotional terms shown on-site are each governed by their own specific policy sections. This legal page does not supersede those dedicated sections or alter their conditions.
External links, wallet apps and bank portals operate under their own terms. We are not responsible for conditions set by DuitNow issuing banks, FPX network operators or Boost's parent platform.
Your account at i33 is yours to review, query and correct at any time. Transaction records — including every DuitNow transfer, FPX deposit and Boost top-up — are accessible in the transaction history section of your account dashboard after login. If a record looks incorrect, the first step is to screenshot the entry with the timestamp visible, then raise it through live chat or the support email. Our team will cross-reference against the payment rail log and reply with the outcome. Updating personal account details, such as a registered email address or contact number, is done from the profile settings page; any change that affects payment verification may require confirmation before it takes effect. These rights sit alongside, not in place of, any statutory rights available under Malaysian consumer protection law.
Your full transaction history is available in the dashboard after login. Filter by date or payment method to locate any DuitNow, FPX or Boost entry.
Update your registered contact or email in profile settings. Changes affecting payment verification take effect after the confirmation step shown on that page.
Send your question to our support channel with the relevant section number or transaction ID. We will respond with a specific reference, not a template reply.
Live chat is the quickest path for account and transaction queries. For written records of a dispute, email support creates a thread you can reference in follow-up contact.
Policy questions move faster when you include your account ID and the specific section or transaction in question. Choose the channel that suits the urgency and the kind of record you need.
Open the chat icon from any page after login. Have your transaction ID or the policy section number ready — this cuts the back-and-forth on most account queries.
Send your query to the support address listed on the contact page. Email creates a written record of the exchange, which is useful if the matter relates to a disputed transaction.
Many policy questions resolve through the dashboard itself. Transaction history, current policy version and account settings are all accessible after login without needing to contact support.
Keeping your account and transaction data handled correctly is a practical commitment, not a marketing line. Here is how each area works in practice.
Account registration data and transaction records — including DuitNow, FPX and Boost entries — are stored to support account operation and query resolution. We do not sell or share account data with unaffiliated third parties for marketing purposes.
Cookies support session continuity and security checks when you navigate the platform from a mobile browser or desktop. The cookie preference centre is accessible from the footer of any page before or after login.
Login credentials are your responsibility to keep confidential. If unusual activity appears on your account, use the report function in account settings or contact live chat immediately to have the account reviewed.
Transaction records are retained for the period required by applicable financial record-keeping rules. To ask about the retention period for a specific record type, send the request to support with your account ID.
These questions cover what Malaysia account holders ask most often about the policy, their rights and how to act on them.
The active version of the terms is shown in your account dashboard after login. A notice will appear there whenever a material update has been made, so you do not need to check this page manually each time.
Yes. All deposits and withdrawals processed through DuitNow, FPX and Boost are covered by this policy. The payment provider's own conditions also apply alongside ours, and both sets of obligations remain in force at the same time.
Screenshot the entry with the timestamp visible, then raise the issue through live chat or email support with your account ID. The support team will check against the payment rail log and reply with findings, usually referencing the specific transaction ID.
Yes, you can update your registered email or contact number from the profile settings page. Any change that touches payment verification requires a confirmation step before it takes effect — the exact step is shown on the settings page at the time.
Access depends on local law and is available only in regions where local law permits it. If access is restricted in your area, that restriction follows from applicable regulation rather than a discretionary platform decision on our side.
Records are retained for the period required under applicable financial record-keeping rules. To ask about the retention period for a specific record type, contact support with your account ID and the type of record you are asking about.